Returns/Exchanges

We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. If item is not in the same condition as was received no refund will be issued and/or not be returned to buyer. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at lynandlouboutique@gmail.com. Please attach your order number, item name, and reason for your return. If your return is accepted, we will send you instructions on how and where to send your package. Buyer will be responsible for shipping item back within the 7 days. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at lynandlouboutique@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue. Please include a photo of the item, name and size. We will replace if available or issue a full refund and prepaid shipping label to return item to us.


Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted and received the exchange will be shipped to you.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method minus shipping amount that was paid at the time of purchase. Please remember it can take some time for your bank or credit card company to process and post the refund too.